Tryo Call center

Automated system with all the sophisticated facilities which help in managing inbound and outbound calls very effectively and efficiently through skills based routing, maintaining of agent duty schedules and separated call queues. The analytical reporting facility offers the superiors, the guidance to take situational measures.
Key Features
  • Call forwarding, routing, recording, hold, mute, conference
  • Skills-based routing, Agents schedule maintenance
  • Separate call queues maintenance
  • Important caller identification
  • Details pertaining to calls (wait time, duration etc)
  • Personalized dashboards
  • Real-time reporting
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